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Tag Archives: ombudsman

CFPB Ombudsman’s Office issues second annual report

Posted in CFPB General

On December 3, the CFPB’s Ombudsman Office issued its second annual report covering the Office’s activities during fiscal year 2013 (October 1, 2012 through September 30, 2013).  The role of the Ombudsman’s Office is to assist in the resolution of individual and systemic issues that a depository entity, non-depository entity or consumer has with the CFPB.  … More >

CFPB student loan ombudsman issues second annual report

Posted in Student Loans

Yesterday, Rohit Chopra, the CFPB’s Student Loan Ombudsman, released his Second Annual Report which analyzes approximately 3,800 complaints received by the CFPB from private student loan borrowers between October 1, 2012 and September 30, 2013. (To put this in perspective, last year the Federal Reserve Bank of New York reported that there are approximately 37… More >

Is the CFPB listening on the issue of enforcement attorneys in examinations?

Posted in CFPB Enforcement, CFPB General

As my colleague Barbara Mishkin indicated in her post earlier today, the 2012 CFPB Ombudsman’s Report, released last week, contains a section that indicates that the CFPB has heard, and is considering, the industry’s discomfort with the participation of enforcement attorneys in the examination process.  From the start, this issue has worried supervised entities, who… More >

CFPB’s Ombudsman’s Office issues first annual report

Posted in CFPB Enforcement, CFPB General

Last December, the CFPB opened an Ombudsman’s Office to assist in the resolution of individual and systemic issues that a depository entity, non-depository entity or consumer has with the CFPB.  The Ombudsman Office has now issued its first annual report for fiscal year 2012.   The report indicates that, during FY 2012, the Ombudsman provided “informal… More >

CFPB student loan ombudsman releases first annual report

Posted in Student Loans

Recently, the CFPB’s Consumer Response Team released its Snapshot of Complaints, providing a one-page summary of the approximately 2900 private student loan complaints received by the CFPB from March 1, 2012 through September 30, 2012.  Last week, only six days later, Rohit Chopra, the CFPB’s Student Loan Ombudsman, released his first Annual Report, providing a… More >

You’ve got a friend at the Ombudsman Office

Posted in CFPB General

In December, we wrote about the CFPB’s announcement that it had opened an Ombudsman Office to assist in the resolution of individual and systemic issues that a depository entity, non-depository entity or consumer has with the CFPB. As part of the CFPB’s efforts to publicize the Office, Wendy Kamenshine, Acting Ombudsman, spoke about the Office’s… More >

Tell it to the Ombudsman

Posted in CFPB General

The CFPB has announced the opening of its Ombudsman Office to assist in the resolution of individual and systemic issues that a depository entity, non-depository entity or consumer has with the CFPB. The Office was established by the Dodd-Frank Act. It’s intended to be an independent, impartial and confidential resource which, according to the description… More >